Computer Support Specialists and Network Administrators
The evolution of the internet and the computer industry has sparked enormous growth in the number of people who use computers. Even though the newest generation of computer users is knowledgeable and adept at using modern technology, they still seek out expert advice and assistance when they encounter problems. Computer support specialists and network administrators help resolve customer issues by offering technical support, performing maintenance duties when the need arises, and supervising computer systems and networks on a daily basis.Computer support specialists, who are often employed as help-desk technicians and technical support specialists, are responsible for interpreting computer problems and providing tech support for hardware, software, and computer systems. These workers respond to telephone calls and e-mail messages from customers and diagnose their computer issues using automated programs. Support specialists install, modify, and repair hardware and software. They also write training manuals and familiarize computer users with new applications. Because computer support specialists deal directly with customers, employers and companies value their feedback regarding new products and customer satisfaction.
Network administrators design, install, and monitor the local area networks (LANs); wide area networks (WANs); network segments; and intranet systems that organizations use. Their primary responsibility is to provide onsite administrative support to software users, and they can work in a variety of office environments ranging from small businesses to large corporations. Network administrators are responsible for: maintaining hardware and software, ensuring network efficiency, troubleshooting problems reported by users, and making recommendations regarding the implementation of future servers and networks. They can also specialize in network security.
Most computer support specialists and network administrators work 40 hours a week, but on call hours and rotating evening and weekend shifts are not uncommon. An undergraduate degree in computer science or information systems is a plus when applying for these types of jobs. Because of the nature of their profession, support specialists and systems administrators need to be able to solve problems and analyze information quickly. Their communication skills on paper, via e-mail, and in person should also be strong.
In May of 2006, the Bureau of Labor Statistics reports that the average earnings of computer support specialists in the U.S. totaled $41,470 a year. These professionals were employed in software publishing, enterprise and company management, computer systems design, and educational settings of all levels. That same year, the median annual income of network administrators reached $62,130. Aside from wired telecommunications carriers, these workers were employed in the same industries as computer support specialists.